Terms and Conditions
BOOKING
Each offer has its own validity. Be sure to check the validity of each. Rates are per person and subject to change without prior notice. Hotel rooms, tours, and flights are always subject to availability. Itineraries are subject to change without prior notice which may be brought about by force majeure, government mandated changes, weather conditions, flight changes, and the like. Scorpio Travel & Tours is not responsible for any last minute itinerary change by the tour operator for whatever reason they may have. Once you’ve made your booking, you will be given a payment due date. Failure to pay on or before the said due date will result in cancellation of your booking. Name change is strictly prohibited. Make sure to provide the correct passenger details.
FORMS OF PAYMENT
Aljoe Travel and Tours accepts cash payment, bank deposit, cheque payment and credit card payment through Paypal or Paymaya. For cheque payments, we will only process the reservation once the cheque has been cleared. Aljoe Travel & Tours is not held liable if slots would no longer be available at the time of reservation if the cheque deposited is late for clearing. Please be advised that inter-bank cheque deposits may take up to 3-5 business days.
PAYMENT THROUGH CREDIT CARD
Credit card surcharges may apply to payments made by credit card. In the event you pay by credit card but the services are not provided by a third party provider of travel services or products, you agree that you will not take steps to charge back your payment to Aljoe Travel & Tours.
BANK FEES / SURCHARGES
Some banks and credit cards impose fees for international transactions. Your bank may convert the payment amount to your local currency and charge you a conversion fee. Due to this, the amount listed on your credit or bank card statement may be in your local currency which is a different figure than the figure shown on the billing summary page for a reservation booked on this Website.
A foreign transaction fee may be also assessed if the bank that issued your credit card is located outside of the Philippines. Booking international travel may be considered an international transaction by your bank or credit card company.
The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank or credit card company.
CANCELLATION OF BOOKING
Cancellation of booking, refunds and rebooking will not be accepted once the booking is finalized. No refund will be given to any non-utilized part of the travel arrangements. Aljoe Travel & Tours offers refunds commensurate with the policies of suppliers engaged for personal travel, including tours, air and cruises. Aljoe Travel & Tours is not liable for any airline cancellation, reschedule, or delay for any reason. If you purchased your airline ticket with us, we will try to assist in making new arrangements providing you have not yet checked in with your airline for your first flight segment. Please be aware airline fees often apply for modifications to air schedules not related to airline imposed flight cancellations, reschedules or delays. These fees will be payable to the airline directly at time of request. If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination.
DISCLAIMER OF LIABILITY
Aljoe Travel & Tours acts merely as an agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). Aljoe Travel & Tours shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay or injury to you or your travel companions or group members. Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice or reservation itinerary, we do not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling or handling of personal effects.
Aljoe Travel & Tours shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with any terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control.
Travelers assume complete and full responsibility for, and hereby release the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel.
CONTACT US
For any questions regarding our Terms and Conditions, you may reach us at the contact details indicated below.
Email: [email protected]