Privacy Policy

Aljoe Travel & Tours understands that privacy is important to you and that disclosure of your personal information involves trust on your part as our client. This policy describes how Aljoe Travel & Tours is committed to respecting your privacy and handles your personal information with confidentiality and protection. Our agency will ensure that your personal data is administered and protected to the extent required under the Republic Act No. 10173, otherwise known as the “Data Privacy Act 2012 and other applicable laws, rules and regulations.

By submitting your personal data to Aljoe Travel & Tours, you consent to our using the personal data and information you have shared for the purpose for which you submitted the same. The type of personal information we collect and hold will be handed over to our third-party suppliers who provide services or functions on our behalf, including but not limited to airline and hotel bookings, credit card processing, business analytics, customer service, marketing, and other related activities. We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with Aljoe Travel & Tours you book on and the type of product or service you choose. 

Generally, Aljoe Travel & Tours does not collect sensitive information about you such as details of your race, political beliefs, religion or health. However, depending on the products and service you ask us to provide, we may be required to collect some sensitive information when we are providing you with specialized services (such as access requirements for a disability). Additionally, by sharing your information with us, you confirm that the information you have given is complete and accurate. Failure to provide the required information may result in Aljoe Travel & Tours’ inability to provide you with the products or services requested from our agency. In such case, Aljoe Travel & Tours shall not be liable for any damage caused by the lack of required information.

INFORMATION WE COLLECT

We will generally ask for the following types of personal information: 

  • Name, address, email and contact details
  • Date of birth
  • Gender
  • Information about your use of our product or service 

Depending on the product or service you choose, you may also be asked other types of personal information such as:

  • Financial documents 
  • Passport number
  • Credit card details 

WAYS WE COLLECT YOUR PERSONAL INFORMATION

We collect your personal information:

  • By using written forms
  • Through contact over the telephone, cellphone, or other messaging services
  • Via the internet, including websites and social media
  • In person-to-person contact 
  • Through subscription and entry forms 
  • Booking forms and requests for further information 
  • Emails, response devices

PURPOSES OF COLLECTION OF PERSONAL INFORMATION

We collect your personal information so we can:

  • Identify you and provide you with our products and services including notifying you about new products, services and promotions from time to time. 
  • Understand your requirements and provide you with a product or service; 
  • Set up, administer and manage our products and services, 
  • Get a better understanding of you, your needs, your behavior and how you interact with us, so we can engage in product and service research, development and business strategy including managing the delivery of our services and products via the ways we communicate with you. 

USE AND DISCLOSURE

We use and disclose your personal information for the purposes we collected it. Please refer to “Purposes of collection of personal information” section to understand what these purposes may be.

Aljoe Travel & Tours offers products and services on behalf of a number of other providers including but not limited to tour operators, hotels, resorts, cruise lines and insurance companies. We may be required to disclose your Personal Information to these providers to enable them to provide you with their services and to assist in making your experience a satisfying one. As these providers require this Personal Information when making your booking, if it is not provided we will not be able to finalize your booking.

COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION FOR MARKETING

Aljoe Travel & Tours has a large range of travel services. Marketing is an important part of our business. We want to collect, use and disclose your personal information to keep you up to date with the range of products and services available from us and which we think may be of interest to you. We use a wide variety of marketing strategies including mail, sms, email and other internet based marketing including targeted online advertising and social media marketing. Feel free to let us know if you do not wish to receive any updates from us.

COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION FOR CREDIT CARD PAYMENT

All information and physical and/or electronic documents collected by the merchant/sub-merchant may be shared to PayMaya, its affiliates, subsidiaries, service providers, payment card issuers, MasterCard, Visa, JCB and relevant law enforcement agencies for retrieval requests, and/or for dispute/fraud/chargeback. This includes Fraud Detection, Mitigation/Prevention, Analysis/Investigation, Processing/Resolution.

We have stringent fraud detection and prevention mechanisms in place. In certain cases, we may require additional information or verifications to validate and confirm the booking. Reservations are not confirmed until we have confirmed that your payment is cleared. It is possible that an accommodation or package tour could become fully booked during the fraud check, in which case the reservation will no longer be available. Aljoe Travel & Tours can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect privacy, using encryption for transmission and specialized agents for verification.

Credit card payments (physical or online) are deemed authorized by the card holder. There are cases that we will require proof of identity to avoid fraudulent transactions.

CONTACT US

For any questions regarding our Privacy Policy, you may reach us at the contact details indicated below.

Email: [email protected]